Deliver business applications, terminal sessions and hosted desktops through an access environment designed around your users, infrastructure and operating requirements. Epaging assesses the workload, selects an appropriate platform and engineers the deployment, controls and ongoing support.
Plan your remote access environmentPublished applications, terminal sessions and complete desktop workspaces
Browser, native-client and thin-client access assessed for your endpoints
Identity, session policies, data controls and operational monitoring
Platform selection, compatibility testing and controlled rollout
The right workspace for each role
Start with the work people need to complete. The delivery model determines the user experience, infrastructure, isolation, application compatibility and ongoing management effort.
Give a user access to selected business applications running on central infrastructure. Define the applications, data sources, file handling and peripheral requirements for each role, then validate the complete working process.
Suited to: Teams that need a defined application set without a full remote workspace.
Provide separate user sessions on shared session-host infrastructure, including access from supported thin clients or other managed endpoints. Assess application behavior, session isolation and peak concurrent use before sizing the environment.
Suited to: Task-based operations, shared terminals, branch teams and centrally managed business applications.
Deliver a complete desktop workspace where the role requires broader application access, a distinct user environment or dedicated resources. Assess pooled and assigned desktops against compatibility, profile, isolation and support requirements.
Suited to: Roles needing a complete workspace, workload separation or more specialized desktop requirements.
Connected work across locations
Connect staff to centrally managed applications and records across locations. Test the workflows, connection conditions and device types used by each branch.
Make supported business applications available to authorized users without assuming every application supports multi-user hosting. Validate database connectivity, add-ons, reporting and the application vendor's licensing conditions.
Standardize access for task-based workstations. Plan sign-in, session separation, automatic lock or logoff, peripheral access and the handling of shared endpoint devices.
Define the applications and resources available to employees, contractors or partners. Use named identities, time-bound access where appropriate and an auditable process for granting and removing access.
Architecture, compatibility & operating controls
Connect users through a defined access path, establish where applications and data reside, and test the controls that matter to your operation. The platform is selected against those requirements.
Integrate the selected access model with your identity environment. Design authentication, multi-factor controls where supported, role assignments and session policies. Scope access gateways and certificates rather than exposing session hosts directly as a default.
Define the host configuration, application packages, user profiles and data locations. Agree how updates are tested and released, how sessions reconnect and how user state is retained or reset.
Evaluate supported browser, native-client and thin-client options against actual endpoint platforms. Test printing, scanning, multi-monitor use and required device redirection alongside latency and connection stability.
Set policies for clipboard use, file transfer, local drive mapping and printing. Document logs, access reviews, patching, monitoring, backup and recovery responsibilities, and verify the controls available in the selected platform.
From assessment to a working environment
Inventory applications, user roles, concurrent sessions, endpoint devices, network conditions and peripheral dependencies. Identify application, operating-system and access licensing requirements.
Compare application publishing, shared sessions and virtual desktops against the workload. Choose a suitable platform and hosting model, with documented compatibility assumptions and operational responsibilities.
Test sign-in, launch time, application behavior, profiles, printing and reconnection with representative users. Include peak concurrency, a failed host or connection, and the recovery process.
Roll out in controlled stages with user guidance, support handover and a change plan. Monitor capacity, failed connections, session quality and application issues as usage evolves.
Prepare for technical discovery
Acceptance & operational readiness
Agree representative users and workflows, then evaluate sign-in, application launch, user-state persistence, printing and session reconnection. Test the proposed peak concurrency and document recovery behavior.
The result should be an approved configuration, verified compatibility, a capacity baseline and a clear support handover.
Discuss your remote access requirementsWe start with the applications, user roles, infrastructure and operating requirements. Platform selection follows compatibility testing, security and management needs, licensing conditions and the proposed support model. The service can be implemented using an appropriate solution rather than a fixed product catalogue.
Application publishing can make selected applications available where the platform and application support that delivery model. We validate the application, data connections, printing and file workflows before recommending it.
Those access methods can be assessed against the selected platform. Supported clients, browser capabilities and endpoint operating systems vary, so we test the devices and peripheral features your users actually need.
Compatibility is assessed per application and version. Some applications depend on particular operating-system behavior, machine-level settings, add-ons or licensing terms. Test those dependencies and concurrent-user behavior before moving production users.
On-premises, cloud and hybrid approaches can be considered around application dependencies, data location, latency and operational ownership. The design identifies where session hosts, desktops, profiles and application data run, and how users reach them.
The architecture defines identity, role permissions, session controls and the allowed movement of files or clipboard data. Available controls are platform-dependent and must be configured and tested. Central hosting alone does not guarantee that data cannot be copied or printed.
Review the selected access platform, operating systems, hosted applications and any user or device entitlements required by their vendors. The implementation scope should also define monitoring, patching, backup, incident response and responsibility for application issues.
This service delivers users' applications and workspaces. A remote support service helps staff diagnose and resolve IT issues. The two can work together, with separate access permissions, responsibilities and operating procedures.
