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Assign tickets/Unassigned tickets – Assign tickets to agent or team or unassigned them.
Reports– Agent/admin can generate basic reports on the dashboard to show ticketing data following reports Are currently implemented.
Add Agents – you can see list of existing agents, you can add, edit agents.
Department – you can see list of existing department, you can add, Edit departments.
List of Teams/List of Group – All can see your list of teams and groups.
Email Diagnostic – You can configure mail system.
Articles – Add, update & delete Article.
Profile – Helpdesk creates a profile for every registered user. App picks up Gravatar image associated with registered email address of the user, User also has option to change upload different profile image.