(021) 343-27-000 Office #516, 5th Floor, Park Avenue, Main Shahra-e-Faisal, Karachi.

Helpdesk ticketing system


To empower our clients by helping them realize their business objectives through the innovative use of technology.

Offered Solutions



Enterprise Resource Planning

 

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Enterprise Resource Planning is an integrated information system that serves all departments within an enterprise. It covers business areas like finance, sales, purchasing, inventory, manufacturing, service, and other related areas. Epaging IT Consultancy & Solutions is offering ERP solutions from International companies that are leading the Mid-tier ERP sector. We believe mid-tier ERP solutions benefit clients by providing short implementation times and cost effective solutions that enables enterprises to reap the benefits of ERP in least possible time and cost.



Customer Relationship Management(CRM)

 

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In today’s economy organizations cannot rely on brute strength to maximize the value of their customer relationships, rather, they need enabling technologies and tools. CRM is a technology that allows organizations to track and leverage every customer interaction to maximize revenue opportunities and improve customer loyalty. But CRM does much more than just track customer interactions. It also helps organizations optimize their operations by automating routine tasks and standardizing best practices. Ultimately, CRM allows organizations to better acquire, manage, serve, and extract value from their customers while improving operational efficiency something that is critical in today’s economy.



Portal and Collaboration Tools

 

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Microsoft Office SharePoint Server 2013 is an integrated suite of server capabilities that can help improve organizational effectiveness by providing comprehensive content management and enterprise search, accelerating shared business processes, and facilitating information- sharing across boundaries for better business insight. Additionally, this collaboration and content management server provides IT professionals and developers with the platform and tools they need for server administration, application extensibility, and interoperability



Human Capital Management



Human Capital Management (“HCM”), also known as Talent Management, is the ongoing process that organizations use to attract appropriately skilled and motivated 9 Employees (“talent”), integrate them into their organizations, assess and develop their competences and retain their commitment.



Key Features


Assign tickets/Unassigned tickets – Assign tickets to agent or team or unassigned them.

Reports– Agent/admin can generate basic reports on the dashboard to show ticketing data following reports Are currently implemented.

Add Agents – you can see list of existing agents, you can add, edit agents.

Department – you can see list of existing department, you can add, Edit departments.

List of Teams/List of Group – All can see your list of teams and groups.

Email Diagnostic – You can configure mail system.

Articles – Add, update & delete Article.

Profile – Helpdesk creates a profile for every registered user. App picks up Gravatar image associated with registered email address of the user, User also has option to change upload different profile image.


Want to consult with our consultant?

Pakistan

  • Office #516, Park Avenue,
    Main Shahra-e-Faisal, Karachi.
  • (021) 343-27-000
  • info@epaging.net

USA